Shipping Policy
All orders placed on Zuluvape.com are fulfilled from our warehouse in Myrtle Beach, South Carolina. All orders placed on Zuluvape.com are subject to review prior to fulfillment.
Same Day Order Fulfillment
Orders received and confirmed by 11am EST Monday - Friday leave our warehouse SAME DAY. Orders received after this cutoff will be shipped on the next business day. Orders packed and marked as shipped on Saturdays, as well as orders placed on Sundays are shipped on Mondays.
Same Day Order Fulfillment is only offered for Retail orders. For Wholesale orders, our goal is to ship all orders within 1 business day of receiving them.
Adult Signature Required (21+)
All orders containing vape, e-cigarette, nicotine, or other age-restricted products require an Adult Signature (21+) at the time of delivery.
The individual accepting the package must be 21 years of age or older and will be required to present a valid, government-issued photo ID to the delivery carrier for age verification. Depending on the carrier, the ID may be visually inspected or scanned as part of the age-verification process.
Packages requiring an Adult Signature cannot be left unattended at the delivery address. Someone 21 or older must be available to accept and sign for the shipment.
If you are typically unavailable during normal delivery hours, we recommend using a delivery address where an adult 21+ will be available to receive the package, such as an eligible business address.
Please monitor your tracking information and delivery notifications so you can make arrangements to have an adult available when your order arrives.
Free Shipping
Free Shipping is offered to Retail Customers on orders valued $150 or more after the application of any discounts, promotions, or coupon codes.
Addresses
We ask all of our customers to please double check their addresses prior to submitting their order. Our shipping software imports shipping addresses and creates labels exactly as submitted by our customers. If you've submitted an order and realize you've made a mistake, send us a message and we'll do our best to catch it.
We strongly suggest that all of our customers order to addresses where they regularly receive mail to prevent misdelivery and return of packages.
We're sorry, but we're unable to refund shipping costs or provide reshipment for orders delivered to incorrect addresses or returned to our warehouse as undeliverable. If tracking shows your package is sent back to us as undeliverable, send us a message - we can refund the order total, minus shipping, either as a store credit or directly back to your payment method.
Shipping Restrictions
Due to various laws and shipping regulations for nicotine products, we are unable to ship to the following locations: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Kansas, Maine, Maryland, Montana, Nebraska, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oregon, Puerto Rico, South Dakota, Utah, Vermont, Virginia, Wyoming, and all APO/FPO addresses.
All delivery timeframes presented at checkout are only intended as estimates. We are unable to guarantee any specific delivery date or timeframe. Shipping costs are not refundable for any reason.
We encourage all of our customers to take advantage of Route Package Protection coverage for their orders!