Shipping Policy

Shipping Policy

All orders placed on Zuluvape.com are fulfilled from our warehouse in Myrtle Beach, South Carolina.  

All Retail orders ship USPS Priority Mail or USPS Priority Mail Express, depending on your choice at checkout.

Due to order volume, we are no longer able to offer same day shipping; all orders are shipped in the order they are received. 

Generally, all orders are shipped within 1-2 business days.  

Our normal shipping times are Monday - Friday from 9am to 6pm, and Saturdays from 9am to 1pm.  We do not ship packages on Sundays.

Addresses

We ask all of our customers to please double check their addresses prior to submitting their order.  Our shipping software imports shipping addresses and creates labels exactly as submitted by our customers.  If you've submitted an order and realize you've made a mistake, send us a message and we'll do our best to catch it.

There are times where our shipping software comes across an error that won't let us create a label at all.  We'll do everything we can to contact you and correct it, but it can cause some delays in the fulfilment of your package.  

We strongly suggest that all of our customers order to addresses where they regularly receive mail to prevent misdelivery and return of packages.

We're sorry, but we're unable to refund shipping costs or provide reshipment for orders delivered to incorrect addresses or returned to our warehouse as undeliverable.  If tracking shows your package is sent back to us as undeliverable, send us a message - we can refund the order total, minus shipping, either as a store credit or directly back to your payment method.  

Delivery

We utilize USPS to ship orders to our customers.  All of our packages come with tracking.  A tracking number and link to our tracking portal are automatically emailed to you as soon as we create a shipping label for your order.  Once your order is marked as shipped, it's passed to USPS during one of our regular mail pickups throughout the day. 

Once orders are handed to USPS, we are not able to change the contents of them or expedite their delivery.  The expected delivery date displayed by USPS on their tracking pages is only an estimate and not a guarantee.  

If your order is marked as delivered by USPS, but you have not received it, you will need to contact USPS.  We have no control over the delivery process.  Issues regarding missing or delayed packages will be handled by USPS.  We are unable to provide refunds or reshipments for orders marked as delivered by USPS but reported as missing.  If your order is marked as delivered, but you have not received it, please start a missing mail search with the USPS here: Find My Missing Package.