Our Customer Service Team handles defective disposable device claims on a case by case basis.
We do our best to put every device and box sold through a visual quality assurance check prior to packing and shipping orders. However, There are a number of components in a disposable device that could fail and cause a faulty unit, and the nature of the product means that there is unfortunately not a way for us to thoroughly function and flavor test devices prior to shipment.
Sadly, this means that on occasion, our customers may encounter a defective device.
There simply is not a way for us to warrant against this, and virtually no disposable device manufacture currently on the market can make a claim of a disposable device line where these issues do not occasionally present themselves.
In the event that you do receive a defective disposable device, please use the form below or send us an email to firstname.lastname@example.org, including your order number and description of the issue you are experiencing.
If the devices are malfunctioning - starting to fire without being drawn on, continuing to fire after you've finished drawing - please send us a video with this email, if possible, to help expedite the claims resolution process.
Defective disposable device claims are handled on a case by case basis, and final resolutions are crafted for each individual customer. We are best able to provide support for defective devices within 30 days of the date that your order is delivered.
Defective device claims that arise from Clearance Section products are only able to be resolved with store credit for replacement devices.
Policy Updated: 8/11/22