Return & Refund Policy

Return and Refund/Store Credit Policy

E-liquids

All E-liquid sales are final.

Devices

We provide a 5 day quality check period from delivery on manufacturer defects on all open system, refillable (NOT DISPOSABLE) vape systems and devices.  Quality Check period does not cover misuse, abuse, water damage or modification.  Defective devices will need to be returned with all packaging and accessories in order to be exchanged or store credit given.  If you believe you have a defective device, please take a photo of the product in question, the shipping package with label it was received in and the invoice packed in your order and send it to support@zuluvape.com.

Disposable Vapes

In order to continue bringing our customers the lowest prices possible, we are unable to exchange, replace or refund any Disposable Vape purchases.

All Disposable Vape Sales are Final.  

Missing/ Incorrect Items

All Missing or Incorrect Items claims must be made with us within 5 days of delivery of your order.

Please verify the contents of your order as soon as it is delivered.  

If your order is missing items, please take a picture of the products received, the shipping package with label it was received in and the invoice packed in your order and send it to support@zuluvape.com.  We will immediately reship any missing product at no additional shipping cost.

If your order contains incorrect items, please take a picture of the products received, the shipping package with label it was received in and the invoice packed in your order and send it to support@zuluvape.com.  In certain circumstances, we may provide return postage for the incorrect products to be returned, but in every case we will rectify the problem immediately with no additional shipping charges. 



Package Marked as Delivered but not Received/ Missing Packages

We cannot be held responsible for any packages marked as delivered but not received.  

No refunds, reshipments or store credit will be given for any order marked as delivered but not received.



Package Non-deliverable or Returned To Sender

All packages returned to our shipping location marked Non Deliverable or Returned to Sender will be refunded, minus shipping, as soon as they are received and checked in.  

We are unable to refund shipping costs for any package for any reason.