If you selected Route Package Protection at checkout and your order is lost, damaged, or stolen, you can easily file a claim with Route.
When Should I Start a Package Protection Claim?
Orders lost during transit:
Claims for Lost packages cannot be made prior to 7 days after the most recent tracking update, and must be filed no later than 30 days after the last tracking update
Orders Marked as Delivered but not Received; Stolen Packages:
Claims for packages marked "delivered" yet not received must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
To file a Route Package Protection Claim, you will need:
- Your Route Order ID, contained in an email confirmation sent at the time of order
- E-mail address used to place your order on our website
If you need help locating your Route Order ID, or any assistance during the claims process, please email us: firstname.lastname@example.org